Webinar
Wednesday, October 12th at 12:30 PM CT
Strategies for Handling Threatening Behavior in the Hospitality, Retail and Multi-Family Housing Sectors
Violence is on the rise across many industries, including in the hospitality, retail and multi-family housing sectors, but different types of violence require different approaches. Experts will share ways to de-escalate hostile behavior and impulsive violence in the moment as well as prevention programs that operators of hospitality, retail, and multi-family housing facilities can use to reduce the risk of targeted violence to their patrons and employees.
Hear Jeffrey Nolan, JD, Marisa Randazzo, PhD, and Cynthia Marble discuss:
Types of Violence
Understanding the difference between impulsive violence and targeted violence and how each can be prevented
Strategies to De-Escalate Interactions
An overview of "Do's and "Don'ts" for de-escalating hostile interactions and preventing impulsive violence
Assessing and Managing Threats
Utilize threat assessment programs, including elements from the American National Standard
Speakers
Dr. Marisa Randazzo, PhD
Executive Director of Threat Intelligence at Ontic
Cynthia Marble
Senior Director of Training Solutions at Ontic
Jeffrey Nolan, JD
Partner at Holland & Knight
