From Store Associate to Security Director: How Cheryl Dick Used Her Insider Knowledge to Create Chick-fil-A’s First GSOC

Cheryl Dick, Senior Director of Enterprise Protection and Travel at Chick-fil-A, began her remarkable career at the age of 16 and has since spearheaded the development of Chick-fil-A’s first dedicated security function. With an impressive scope that spans from campus operations and corporate travel, Cheryl is on the frontline of protecting people, assets, and enabling the company’s dynamic future through expertly crafted security strategies.

Throughout the conversation, Cheryl shares her experiences of navigating the evolving threat landscape and the criticality of de-escalation training among team members. She also dives into the use of technology, such as creating their first-ever Global Security Operations Center (GSOC), to bolster Chick-fil-A’s efficiency and readiness to address potential threats. Her proactive approach to anticipating future threats and conveying the significance of security to stakeholders offers inspiration to both new and seasoned security professionals.

Key topics of Cheryl’s discussion with host Dr. Randazzo include:

  • The establishment and growth of Chick-fil-A’s security functions to meet the demands of a changing world.
  • The adoption of advanced technologies and training to stay ahead of threats and maintain proactive defense mechanisms.
  • Practical advice for aspiring security professionals on the importance of continuous learning and communicating the intrinsic value of security.