Incidents, investigations, and case management
Turn daily disruptions into proactive security
Risks escalate when teams are out of sync.
Ontic keeps teams aligned from incident intake to case resolution — so you can act faster and stay ahead of the next incident.
Faster resolution. Deeper investigations. Broader reach.
Cut triage time in half
Automate intake and routing to get the right info to the right people — fast.
Run deeper investigations
Uncover deeper insight with connected research and workflows.
Spot risks before they escalate
Track emerging risks with built-in monitoring, intel, and real-time alerts.
The Ontic Solution
Focus on the work,
not the workarounds
Ontic connects your critical steps so your team stays on mission.
Capture and manage every incident — your way
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Flexible Intake
Dynamic forms, QR codes, emails— intake customizable for your organization’s needs.
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Automated triage workflows
Route each submission based on severity, location, or custom logic to alert the right team fast.
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Mobile access
Submit, triage, and manage incidents from anywhere, even offline.
Escalate to a full investigation in one click
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One-click escalation
Move from incident directly into investigation — no re-entry, no lost context.
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Linked intelligence
Linked data, attachments, tasks, and history carry over automatically.
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Collaborative workspace
Assign tasks, tag teammates, and leave notes — so everyone starts with the full picture and gets to work faster.
Configure your system without waiting on IT
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No-code customization
Tailor forms, workflows, logic, and permissions to how your team works.
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Granular controls
Manage access all the way down to the field level for sensitive casework.
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Dashboards and audits built-in
Create reports and track activity without bolted-on tools or spreadsheets.
Mike Pierce
Senior Investigator
Honeywell
Research, monitor, and collaborate — all in one place
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Integrated research
Search public records, adverse media, and social platforms directly in the case file.
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Automated monitoring
Track persons of interest with continuous intel and real-time alerts.
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Structured risk assessment
Use frameworks like WAVR-21 to evaluate risk with consistency and context.
Harness your data for smarter security
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Custom metrics
Measure exactly what matters to your team with configurable metrics.
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Program insights
Track trends, response times, and case outcomes to improve your program.
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Value you can show
Demonstrate ROI, justify resourcing, and tell a clear story about your team’s impact.
Platform
Centralize your data, cut the busywork, and get full context in one place.
Client Stories
Trusted by the people you trust
Trusted by thousands of security professionals at hundreds of leading brands. Ask around — chances are someone in your network already uses our case management software.
“One of the value adds is having that consolidated picture for our investigators because we’re able to look at the bigger picture.”
Niall Herlehy
Senior Manager, Intelligence, & GSOC
Centralize Threat Research for Enhanced Protection
Visa Centralizes Threat Research for Enhanced Protection With Ontic
“You want to kick out metrics at the end that say how many times you had somebody download to a removable media? No problem. You want to create a dashboard that’ll show you how many investigators are currently working on an active case? No problem. You can customize anything for your needs.”
Mike Pierce
Senior Investigator
Transform Spreadsheets into Modern Case Management
Ontic Transforms Honeywell’s Spreadsheets into Modern Case Management
“You can’t compare what Ontic does with a regular case management system.”
Lou Silvestris
Risk Intelligence and Investigations Manager
Simplify Investigations and Drive Impact
Fortune 500 Insurance Company Simplifies Investigations and Drives Impact With Ontic
“We needed one central platform that would allow us to conduct investigations, store that information, share information about our investigations across our team, and Ontic has enabled us to do that.”
Bryce Webster-Jacobsen
Investigative Analyst
Protect People with Better Investigations
Fortune 500 Travel Technology Company Leverages Ontic to Protect Employees and Customers With Better Investigations
Experience case management without the chaos
Frequently Asked Questions
Incidents, Investigations, and Case Management FAQ
Ontic is compliant with the highest security standards, trusted by leading security teams, and ready to handle what your program demands.
Ontic has Federal Risk and Authorization Management Program (FedRAMP) “In Process” status and is listed on the FedRAMP Marketplace.
Incidents, Investigations, and Case Management Resources