Incident Management Software
Your incidents aren’t isolated. Your system shouldn’t be either.
When incidents unfold, you can’t afford to hunt for details across fragmented systems. Ontic transforms incident response into connected operations, so you can respond faster and prevent future incidents.
Ontic Unifies Intelligence for Faster Investigations — Keeping Leading Enterprises Safe
Proven incident management outcomes by the numbers
Based on verified outcomes from Ontic clients — including Fortune 100 security teams.
50%
faster incident resolution
70%
faster investigation and research
Up to 2x
more output with your current team
How it Works
When incident management connects to your entire security operation
Ontic doesn’t just manage incidents — it elevates incident response management by seamlessly connecting it to your broader security operation. When an incident occurs, responders instantly access complete operational context, cutting response time from hours to minutes.
Every incident strengthens your operational readiness, revealing vulnerabilities and patterns that enable proactive prevention of larger crises.
The Solution
How Ontic transforms reactive security into resilient operations
From intake to resolution — all connected, all in one place.
Process every incident with complete context in real time
- Smart intake forms adapt automatically based on incident type and severity
- Automated triage reduces hours of manual review to minutes of action
- Instant linking connects subjects, assets, locations, and prior cases for full context
Orchestrate multi-team response without delays
- Trigger pre-defined procedures and stakeholder notifications automatically
- Secure collaboration maintains need-to-know visibility and audit trails
- Native integration with Slack, Teams, ServiceNow, and other existing systems
Close incidents faster with less busywork
- Built-in research and monitoring eliminate system switching
- Mobile field updates capture photos, notes, and evidence in real-time
- Maintain a defensible system of record without the spreadsheet scramble
Transform incidents into institutional intelligence
- Identify trends, hotspots, and recurring issues by facility and region
- Use real data to inform security investments, staffing, and policy decisions
- Pattern recognition enables proactive risk mitigation
Demonstrate quantifiable security program value
- Executive dashboards track incident response times, resolution rates, and cost avoidance
- Automated reporting meets compliance requirements and audit standards
- Quantified metrics prove security ROI and support budget justification
Better Outcomes
Security that gets stronger with every incident
Respond faster
Cut incident response time from hours to minutes with instant access to everything you need in one incident management solution.
Do more with less
Automated workflows and mobile tools cut 80% of your admin work — so your team can handle more incidents without adding headcount.
Prevent escalation
Spot patterns and warning signs that help you stop issues before they escalate.
Client Stories
Trusted by enterprise security leaders you know
Ask around — chances are someone in your network already uses Ontic for enterprise incident management. From global retailers to energy providers, Ontic is trusted by complex organizations handling thousands of incidents across time zones, languages, and highly regulated environments.
“One of the value adds is having that consolidated picture for our investigators because we’re able to look at the bigger picture…How many incidents and how many are we escalating into investigations across the enterprise?”
Niall Herlehy
Senior Manager, Intelligence & GSOC
Centralize Threat Research for Enhanced Protection
Visa Centralizes Threat Research for Enhanced Protection With Ontic
“Ontic allowed us to be able to create incidents, create tasks, see what someone’s working on, and be able to share that with other members on the team or our C-suite.”
Michael Civitano
Sr. Security Program Manager
Turn Disjointed Research into a Powerful Investigation Program
Fortune 500 Software Company Turns Disjointed Research into a Powerful Investigations Program With Ontic
“It’s the most essential tool that I have. It’s the first tool I log into every morning when I turn my computer on.”
Bryce Webster-Jacobsen
Investigative Analyst
Leverage Ontic to Protect People With Better Investigations
Fortune 500 Travel Technology Company Leverages Ontic to Protect Employees and Customers With Better Investigations
Featured Products
Best in class capabilities, purpose-built for Corporate Security
Integrations
Ontic integrates with your existing tools and data sources into one operational view, so you can move faster without constantly switching tools.
Ontic is compliant with the highest security standards, trusted by leading security teams, and ready to handle what your program demands.
Ontic has Federal Risk and Authorization Management Program (FedRAMP) “In Process” status and is listed on the FedRAMP Marketplace.
Frequently Asked Questions
Incident Management FAQ
Transform your Incident Management program
Let’s discuss the unique challenges you’re facing and build the case for Ontic as your security incident management software.
