Sub-processors
The following entities are authorized as Sub-processors to assist Ontic in Processing Client Personal Data for the purposes of delivering the Services. Ontic shall ensure that each Sub-processor is bound by written agreements imposing data protection obligations equivalent to those in this DPA.
| Sub-processors | Nature and Purpose of Processing | Categories of Personal Data | Security Measures |
| Infrastructure and Hosting | |||
| Amazon Web Services, Inc. (AWS) | Cloud infrastructure hosting and storage for the Ontic platform (used for data center hosting, backup, etc., depending on Client’s region or selection). | Customer Personal Data, created by customer and stored in Applicable Cloud Products | AWS Compliance |
| Google Cloud Platform (Google LLC) | Cloud infrastructure and storage services (as an alternative hosting provider, depending on Client’s selection or region). | Customer Personal Data, created by customer and stored in Applicable Cloud Products | Google Cloud Trust Center |
| Content Delivery & Security | |||
| Cloudflare, Inc. | Content Delivery Network (CDN) and security services (e.g., DDoS protection, web traffic optimization) for the Ontic platform. | Inbound Ontic-platform traffic metadata & transmitted content | Certifications and Compliance Resources |
| Security and Monitoring | |||
| Rapid7, Inc. | Security analytics and vulnerability management services (used by Ontic to scan and protect the platform). | Security telemetry & configuration data | Rapid7 Compliance |
| Sentry (Functional Software, Inc.) | Error-tracking & performance-monitoring service that captures application exceptions and telemetry to help diagnose issues. | Diagnostic & technical telemetry | Sentry Security & Compliance |
| Authentication and User Management | |||
| Okta, Inc. (Auth0) | User authentication, authorization, and identity management platform integrated with the Ontic Services for secure login and user management | Authentication data & user identifiers | Okta Security Trust Center |
| Integrations and Automation | |||
| Workato, Inc. | Cloud automation and integration platform (used to facilitate certain data integrations or workflows within the Ontic Services as configured by Client). | Customer data processed per configured workflows | Workato Security Overview |
| Real-Time Communication | |||
| Pusher Ltd. | Real-time messaging and notifications service used within the Ontic platform to provide live updates and alerts to users. | Messaging metadata & notification payloads | Pusher Security |
| Productivity & Collaboration | |||
| Google Workspace (Google LLC) | Productivity suite (Gmail, Drive, Docs, Sheets, Calendar, Chat) used for internal collaboration, and document storage. | Emails & calendar events, Collaborator comments & metadata, Usage & device metadata | Google Workspace legal and compliance |
| Project Management & Issue Tracking | |||
| Atlassian Pty Ltd. (Jira) | Project management and issue-tracking platform used by Ontic for customer-support tickets, feature requests and internal workflow tracking. | Identification data and ticket content (incl. bug reports), usage metadata | Atlassian Trust Center |
| Real-Time Communication | |||
| Slack Technologies, LLC | Team-messaging platform used for real-time collaboration, alert channels and notifications | Identification data & communications content | Slack Security & Compliance |
| Real-Time Communication | |||
| Google Maps Platform (Google LLC) | Geocoding, mapping and routing APIs embedded in Ontic applications for location visualisation and spatial analytics. | Geolocation & usage data | Google Maps Platform Security |
| Mapbox Inc. | Mapping tiles, geospatial analytics and visualisation APIs/SDKs used for interactive maps and heat-maps within Ontic. | Geolocation & usage data | Mapbox Security |
Ontic may update the above list from time to time in accordance with Section 8.3 of the DPA. Client can subscribe to Ontic’s Sub-processor notification mechanism or otherwise receive updates as described in the DPA.
Ontic Technologies Sub-processors
Ontic Technologies (Ontic) companies below may also act as Sub-processors to the extent that these Ontic companies process Customer Personal Data when providing technical and operational support to customers.
| Entity | Location |
| Ontic Technologies India Pvt Ltd | Noida, India |