Security dispatch software
Coordinate incident response with
full context
When dispatch lives in disconnected tools, incident response is hard to track. Bring dispatch into your system of record so every response is visible, connected, and defensible.
Better visibility. Stronger documentation. Smarter decisions.
Coordinate response
Manage active responses in one console with full visibility and clear ownership.
Capture consistent documentation
Every action is automatically time-stamped and recorded — no end-of-shift reconstruction.
Prove performance
Track SLAs and response times across teams and sites to strengthen accountability.
The Ontic Solution
Designed for real-world security dispatch operations
From intake and assignment to field updates and reporting, Dispatch connects response into one structured workflow.
See and manage every active response
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Centralized dispatch console
View active and scheduled dispatches in one place with clear status and priority.
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Clear assignment tracking
Assign one or multiple responders and track progress without chasing updates across systems.
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Shift continuity
Maintain visibility across handoffs so no response falls through the cracks.
Create a complete, defensible record
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Automatic SLA milestones
Creation, arrival, and resolution times are captured automatically — no manual tracking required.
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Structured activity timeline
Every assignment and update builds a clear, time-stamped history tied to the dispatch record.
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Evidence attached in context
Notes, photos, and video are stored directly within the timeline — strengthening audit and performance reporting.
Move from response to incident without losing context
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Automated workflows
Trigger assignments, status changes, and escalation steps automatically based on dispatch activity.
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Seamless escalation
Escalate a dispatch into a formal incident or investigation without re-entering data.
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Lifecycle continuity
Assignments, updates, and evidence carry forward — preserving the full response history across incidents and case management.
Keep GSOC and field teams aligned
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Mobile assignment delivery
Send dispatch instructions directly to responders in the field.
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In-app status updates
Responders can update progress, reducing delays and improving visibility.
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Real-time dispatcher awareness
Dispatchers see field updates quickly, improving coordination during active events.
Turn dispatch into measurable operational insight
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Native linkage to incidents and investigations
Dispatch activity connects directly to incidents and investigations for the full picture.
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Built-in SLA and performance tracking
Monitor response times, milestones, and trends across teams and sites.
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Unified security data model
Keep response data centralized within the Ontic platform, not trapped in a standalone tool.
Client Stories
Trusted by the people you trust
Trusted by thousands of security professionals at hundreds of leading brands. Ask around — chances are someone in your network already uses our case management software.
“One of the value adds is having that consolidated picture for our investigators because we’re able to look at the bigger picture.”
Niall Herlehy
Senior Manager, Intelligence, & GSOC
Visa Centralizes Threat Research for Enhanced Protection With Ontic
“You want to kick out metrics at the end that say how many times you had somebody download to a removable media? No problem. You want to create a dashboard that’ll show you how many investigators are currently working on an active case? No problem. You can customize anything for your needs.”
Mike Pierce
Senior Investigator
Ontic Transforms Honeywell’s Spreadsheets into Modern Case Management
“You can’t compare what Ontic does with a regular case management system.”
Lou Silvestris
Risk Intelligence and Investigations Manager
Fortune 500 Insurance Company Simplifies Investigations and Drives Impact With Ontic
“We needed one central platform that would allow us to conduct investigations, store that information, share information about our investigations across our team, and Ontic has enabled us to do that.”
Bryce Webster-Jacobsen
Investigative Analyst
Fortune 500 Travel Technology Company Leverages Ontic to Protect Employees and Customers With Better Investigations
Modernize your dispatch operations
See how Ontic helps your team coordinate response in real time, document consistently, and measure performance with clarity.
Frequently Asked Questions
Dispatch FAQ
Ontic is compliant with the highest security standards, trusted by leading security teams, and ready to handle what your program demands.
Ontic has Federal Risk and Authorization Management Program (FedRAMP) “In Process” status and is listed on the FedRAMP Marketplace.
Incidents, Investigations, and Case Management Resources